SHIPPING POLICY

Any customs duties or taxes that may incur as deemed by your country's legal regulations shall be borne by the customer, hence it is advisable that you check this with your local authorities prior to completing the order. 

Once your order has shipped, we are not responsible for any uncollected parcels due to incomplete/wrong address or unsuccessful delivery attempts. We are not liable for unanticipated delays due to bad weather conditions or customs clearance procedures.

In the case of missing or lost parcels, refunds will be processed only upon official confirmation from the postal service. According to universal postal regulations, the inquiry may take up to 2 months to conclude.

SHIPPING COSTS

Free Standard shipping applies to all order in United Kingdom.  

Free First Class shipping applies to all United Kingdom orders over £60

For all other international orders, free Standard shipping applies to orders over £60. Otherwise, shipping is calculated at the checkout.

HANDLING TIMES

Although we aim to pack your order within 24 hours, we are a small business with a small team. To ensure all orders are packaged with care, we allow 1-2 business days to process your order. 

SHIPPING TIMES

For domestic (UK) orders, please allow 3-5 business days for Standard shipping after dispatch . For Tracked 48h shipping, orders should be delivered within 2 business days. 

For international orders, please allow 10 -20 business days for Standard shipping. 

Please note shipping times may be affected by COVID-19. The timeframes noted above are estimates only. We apologise in advance if your delivery has been delayed.